MickyPod Policy's
1- Appointment times
2- Did not attend policy
3- Refund Policy
4-Abuse to staff Policy
5- Consent
6. Privacy and Data Protection
7. Data Storage and Security
8. Confidentiality
9. Communication
10. Payment and Fees
11. Liability
12. Accessibility
13. Feedback and Complaints
1) Appointment times
We understand that home visits can sometimes be unpredictable due to factors like traffic or emergency situations. While MickyPod strives to arrive at the requested time, there may be occasions when the chiropodist arrives slightly later. Rest assured, we will always arrive within one hour of your scheduled appointment time, either before or after.
If you have any concerns or would like reassurance regarding your appointment time, please feel free to contact our admin team at ***. We are here to assist you and ensure your experience is as smooth as possible.
2) Did Not Attend Policy
Appointments should be scheduled through Care Patron or directly with our team. We kindly request at least 24 hours' notice if you need to cancel or reschedule your appointment. Cancellations made with less than 24 hours' notice may incur a cancellation fee.
For initial appointments, a deposit of £10 is required. If a patient is unable to attend, we may offer a rebooking at no additional cost. However, if the patient misses the second scheduled appointment, MickyPod reserves the right to retain the deposit.
In the event that no deposit is paid, MickyPod will implement a Yellow/Red Card system:
- A Yellow Card will be issued if the patient misses their scheduled appointment. The patient may still reschedule for a separate date.
- A Red Card will be issued if the patient misses a second appointment, resulting in MickyPod no longer accepting bookings from that address.
We appreciate your understanding and cooperation in helping us maintain a smooth and efficient service for all of our clients.
3) Refund Policy
MickyPod may offer a partial refund if the treatments advertised are unavailable due to stock issues, preventing the required treatment from being provided.
Refunds will not be issued for clients who are dissatisfied with the service provided. However, we are happy to offer a follow-up appointment at no additional cost, which must be used within two weeks of the initial appointment. Please note that this follow-up offer is available up to two times per year for each client.
In the event that a complaint exceeds this threshold, MickyPod reserves the right to refuse further follow-up services.
We are committed to delivering high-quality care and ensuring our clients are satisfied with the services provided.
4) Abuse to Staff Policy
At MickyPod, we are committed to providing the highest level of care and service to all our clients in a respectful and professional manner. We expect the same level of respect towards our staff during home visits.
We have a zero-tolerance policy regarding any form of abuse or inappropriate behavior directed towards our team. This includes, but is not limited to, verbal abuse, physical aggression, threats, intimidation, or discrimination.
Any client who engages in abusive behavior will be immediately asked to cease and desist. In cases of continued misconduct, the chiropodist may end the appointment and leave the premises. Furthermore, MickyPod reserves the right to refuse any future bookings or services from the individual or household involved.
Our staff’s safety and well-being are of the utmost importance, and we will not tolerate behavior that jeopardizes this.
We appreciate your understanding and cooperation in helping us maintain a safe and respectful environment for both our clients and our staff.
5. Consent
Before any treatment is carried out, we will always seek your explicit consent for the collection and processing of your personal and medical information. You have the right to withdraw consent at any time.
6. Privacy and Data Protection
We take your privacy seriously. Our service is fully compliant with both GDPR (General Data Protection Regulation) and HIPAA (Health Insurance Portability and Accountability Act), ensuring that all personal and medical information is securely handled. Your data will only be used for the purpose of providing high-quality chiropody services and will never be shared with third parties without your consent.
7. Data Storage and Security
All personal and medical information is securely stored using Care Patron, a platform that is fully GDPR and HIPAA compliant. This means that your data is protected with industry-standard encryption and security measures. Access to your data is strictly controlled and limited to authorized personnel only.
8. Confidentiality
All medical information shared with us is kept strictly confidential. Your treatment details and health history will never be disclosed to anyone without your written consent, unless required by law.
9. Communication
We will communicate with you through the Care Patron platform, phone, or email, depending on your preferences. If you have any concerns about how we communicate with you or how your data is handled, please feel free to reach out.
10. Payment and Fees
Payment for services will be handled through Care Patron. You will be provided with an invoice after each appointment. All fees must be settled promptly, as per the terms agreed upon.
11. Liability
Our service provides mobile chiropody treatments with the utmost care and professionalism. However, as with any medical service, there are inherent risks. By using our services, you acknowledge that you are accepting responsibility for your own health and wellbeing. If you have any concerns or pre-existing conditions, please inform us in advance.
12. Accessibility
We strive to provide services that are accessible to all individuals. If you require any specific accommodations, please let us know prior to your appointment, and we will do our best to meet your needs.
13. Feedback and Complaints
We value your feedback and are committed to continually improving our service. If you have any concerns or would like to provide feedback, please don’t hesitate to contact us. We take complaints seriously and aim to resolve any issues promptly and fairly.